TEKK8 Refund Policy
At TEKK8, we’re committed to delivering high-quality, stylish streetwear to our customers. If you're not completely satisfied with your purchase, we’ve created a straightforward refund policy to ensure you have a smooth and hassle-free shopping experience.
1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned within 30 days of the delivery date.
- The item must be in its original packaging (if applicable).
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Refundable Items
Please note that the following items are non-refundable:
- Sale or discounted items.
- Customized or personalized items (e.g., custom prints, embroidered designs).
- Gift cards.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [your contact email] with your order number and reason for the return.
- Once your return request is approved, we will provide you with a return shipping address.
- Ship the item(s) back to us using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred in your order.
- Once we receive your return, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order through our website. Please note that exchange requests are subject to product availability.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [your contact email] with clear photos of the item and your order details. We will cover the cost of return shipping for damaged or defective products and provide a full refund or a replacement, depending on your preference.
6. Refund Processing Time
Once your refund is processed, please allow 5-7 business days for the funds to appear in your account. Refund processing times may vary depending on your bank or payment provider.
7. Final Sale Items
Items marked as "final sale" cannot be returned or refunded under any circumstances. These items will be clearly labeled on the product page.
8. Changes to this Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website with the updated date. We encourage you to review this policy regularly.